Refund policy
Change of mind returns (voluntary policy)
Spirit Street voluntarily accepts change-of-mind returns within 14 days of you receiving your order, provided the product is:
- unopened and sealed;
- unused;
- in resalable, original condition; and
- returned with proof of purchase.
Before sending anything back, contact us at hello@spiritstreet.com.au. We will confirm whether your return is eligible and provide the return address. For change-of-mind returns, return postage is at your cost, and original delivery fees are generally not refundable. Please pack returned goods so they are appropriately protected during transit.
These change-of-mind conditions apply only to our voluntary policy — they do not apply to, or limit, your statutory rights described below.
Faulty, damaged, incorrect or misdescribed goods (Australian Consumer Law)
If your order arrives damaged or defective, is materially different from what you ordered, or contains the wrong product, contact us at hello@spiritstreet.com.au as soon as reasonably possible. We will assess the issue and, where applicable, resolve it consistently with the Australian Consumer Law through a replacement, refund or other applicable remedy.
Faulty or damaged goods do not need to be unopened, and original packaging is not an absolute condition for a claim under the Australian Consumer Law.
Nothing in this policy excludes, restricts or modifies rights and remedies available under the Australian Consumer Law.
Refunds
Approved refunds are processed to your original payment method. Once we process a refund, your payment provider or bank may take additional time to make the funds available to you — processing times vary between providers. We will confirm when your refund has been processed.
Contact
Phone 0416 100 797 or email hello@spiritstreet.com.au.