FAQs

Spirit Street is an Australian online liquor retailer operated by SPIRIT STREET PTY LTD (ABN 35 691 933 114). We sell spirits, whisky, wine, champagne, gin, vodka, rum, tequila, liqueurs, pre-mixed drinks and gift packs online, delivered Australia-wide. NSW Packaged Liquor Licence LIQP770018461.

No. Spirit Street is an online, delivery-only retailer. There is no physical shop, and we do not offer pickup or click-and-collect.

The payment methods available are shown at checkout. Payments are processed through Shopify's secure checkout — Spirit Street does not see or store your full card details.

Contact us as soon as possible on 0416 100 797 or hello@spiritstreet.com.au . If your order hasn't been dispatched we'll do our best to update or cancel it. Once dispatched, our returns policy applies.

Yes. Send us the product name, brand and bottle size via the Request a Bottle form and our team will review whether we can source it for you.

Yes. If you find the exact same product, in the same size, in stock and publicly available from an Australian retailer at a lower price, send us the details and we will review your request. See Price Match.

We deliver Australia-wide, except where the delivery of alcohol is prohibited or restricted by law. We do not deliver outside Australia. See Shipping & Delivery.

Standard delivery is $9.99 to NSW and $15.00 to the rest of Australia. Orders of $200 or more get free standard delivery Australia-wide when you enter the code FREEDELIVERY at checkout; it is not applied automatically. Only one promotional code can be used per order, so FREEDELIVERY can't be combined with STREET10 or any other code. Express delivery is $20.00 and is not discounted. The options available for your address and the exact cost are shown at checkout before you pay.

No. Under our liquor licence conditions, alcohol is not delivered on the same business day the order is placed. Orders are generally dispatched on the same or next business day.

Orders are generally dispatched on the same or next business day. Orders placed after hours, on weekends or public holidays, or during busy periods may take longer.

Yes, where the carrier provides tracking. Once your order is dispatched we email you a confirmation with tracking details when available.

Depending on the carrier, a missed delivery may be left at a safe place where permitted, redirected to a local collection point, or re-attempted. Please check your address is complete and correct before ordering.

Yes. Enter the recipient's delivery address at checkout. The recipient must be 18 or over and may be asked for proof of age on delivery. Browse our Gifting Hub for gift packs.

You must be 18 or over to order from Spirit Street, and proof of age may be required on delivery. Alcohol will not be handed to anyone who appears to be under 18 or intoxicated.

It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. SPIRIT STREET PTY LTD supports the responsible service of alcohol. See Responsible Service of Alcohol .

Contact us at hello@spiritstreet.com.au as soon as reasonably possible. We will assess the issue and resolve it with a replacement, refund or other remedy consistent with the Australian Consumer Law. You won't be left out of pocket for our mistake.

Yes. We accept change-of-mind returns within 14 days of you receiving your order, provided the item is sealed, unopened, unused and in resalable original condition, with proof of purchase. Email us before sending anything back. Return postage for change-of-mind returns is at your cost. This does not limit your rights under the Australian Consumer Law. See our Refund & Returns Policy .

Phone 0416 100 797 or email hello@spiritstreet.com.au , or use our Contact page.